• Coaching,  Leadership,  Organisation

    First correct the environment, then coach the teams

    Some organisations attempt to increase their teams performance by injecting agile coaches or scrum masters into their teams. At the same time the environment is not conducive to coaching which means that coaching will not have any significant effect until the environment has been adjusted. To create an environment that enables autonomy and evokes high performance the following four conditions are necessary: Teams need a (one) compelling mission. Teams need the necessary skill set to deliver value (to customers or internal stakeholders) or at least a good enough match and time to learn more. Teams need to feedback from the customers and organisation. Teams need focus both in terms of…

  • Agile,  Leadership,  Organisation

    What we learned from removing all chapter leads (managers) in the IT tribe at Spotify

    Two years ago the Internal IT tribe @ Spotify was greatly understaffed but got approval to scale from 25 to 75 employees. As we started scaling we recognised that Spotifys organisational model added too many formal leadership roles for our taste and we wanted to find an organisational model that allowed us to scale without adding more formal leadership roles. During this time the existance of chapter leads was also being challenged in our tribe by our squad members. To solve both these problems we conducted an experiment where we distributed leadership responsibilities and we removed all the managers (chapter leads). I did a lightening talk about our experiment at Agila…

  • Agile,  Coaching

    3 Powerful Observation Techniques

    Some agile coaches and managers are uncomfortable with setting expectations, offering feedback, and making decisions on behalf of other people, and they go around asking powerful questions. “Who am I tell people what to do in our autonomous organisation?” they sometimes say. However, utilizing powerful questions when there is a specific answer that the team needs to arrive at only allows the situation to continue, can damage your relationships, and can sub divide your team. One alternative to asking powerful questions is making powerful observations and in this blogpost I share three different examples of how to make and visualize powerful observations. Making powerful observations helps teams see themselves which makes…

  • Agile,  Organisation

    The buckets exercise

    In order for organisations to become conducive to high performing teams it is crucial that managers have time and mental capacity to engage in complex problem solving. Unfortunately many organisations place an emphasis on starting work which diminishes managements capability of building a high performing organisation. To help managers free up time and mental capacity I’ve run an exercise with them called “Buckets”[1]. In this exercise managers get to visualize and motivate why certain work needs to get done now and specifically by them. The bucket exercise also helps managers discover the work that needs to be delegated first. Here’s how you run it: Ask the manager (or who ever you are running the exercise with)…

  • Agile,  Interviewing

    Questions I ask in interviews – How do you enter new teams?

    Coaches at Spotify are expected to help squads who need help. Sometimes we stay with a squad for a year and sometimes we only stay for a few months. Some reasons to this include organisational changes, that squads split, and new priorities, etc. But how you as a coach enter a teams greatly impacts your effectiveness, the speed of which you’ll gain context, the amount of relationships and strengths of those.  In short if affects the impact you can have on a team. Because it has such an impact, if you’re interviewing with me for an agile coach, product owner, or manager role I might explore how you enter systems…

  • Agile,  Leadership

    No, Agile Coaching Is Not Cat Herding

    Agile coaches and leaders in agile organisations sometimes refer to parts of their job as herding cats. While said with a smile it has a negative connotation. I’ve done this in the past myself and I think it’s important that we stop talking about our jobs, and people and teams this way for several reasons: Talking about cat herding hides the real problems at hand. What exactly is the team doing that makes them appear as cats? And what should the team improve in order to not be a bunch of cats? It’s disrespectful and as a coach or leader you are likely loose influence. Sure, cats are smart, independant, and resourceful, but what coaches/leaders…

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