The Agile Coach's Guide To The Galaxy

  • Leadership and Management

    Using “Voice”, and Using “Exit” to change a system

    At work, and in society, we use “Voice”, and “Exit” to create change. “Voice” is when you try to change a system from within, “Exit” is when you try to change a system by creating a new system that replaces the old system. People mass-leaving companies, or countries, or currencies, taking their business elsewhere, deleting their Facebook accounts, shifting to other search engines than google, are examples of “Exit”. People demonstrating through walk-outs, changing how they cast their vote, and complaining to the company they are buying products off or working at, are examples of “Voice”. Both ways are important. Both play a part. They can work together–Exit can amplify…